Shipping policy

Order Processing Times

Orders places through Pluto & Nessie will often be fulfilled within 24 hours of the order being placed. If for any reason the there is a problem with your order being processed you will be contacted with the contact information you provided with a reason, giant apology and an expected time for when your order will be processed.

Domestic Shipping

We use Australia Post and therefore can ship to P.O Boxes and Parcel Lockers as well as your street address. All orders are tracked and tracking information will be sent to you via your contact information you provided (normally an email) as well as on our website order confirmation screen.

Free standard shipping threshold is offered to all Australian orders over $150.00. Your order will be posted as "standard domestic shipping" see below.

Free express shipping threshold is offered on all Australian orders over $200.00. Your order will be posted as "express domestic shipping" see below.

Standard domestic shipping has a flat rate of $15 and is expected to get to you within 5 to 10 days of your order being fulfilled. Standard shipping is tracked and without signature on arrival.

Express domestic shipping has a flat rate of $20 and is expected to get to you within 3 to 5 days of your order being fulfilled. Express shipping is tracked and without signature on arrival.

Bulky items occur an extra shipping fee of $30 for Australian orders.

Local Pick Up

Local pick up orders will be ready for collection same-day, if within business hours or the next business day, if outside of business hours. Local pick up orders are to be collected from our physical store: Pluto & Nessie Yungaburra: Shop 3, 20 Eacham Rd. Yungaburra 4884 QLD. Please bring your order number and email confirmation picking up your order. Once your local pick up order is ready to be picked up you will have 30 days to collect it. 

International Shipping

International shipping will be calculated at checkout depending on your country because you could be really far away. HERE is the Australia post expected delivery times for international orders. We anticipate most international order to arrive within 3 weeks. However with the COVID-19 pandemic delivery times are slightly up in the air.