Refund policy

Here at Pluto & Nessie we strive to make your shopping experience as pain-free as possible.

If you change your mind we will be more than happy to give store credit or exchange within 14 days of purchase.

Defect products can be refunded or exchanged within 14 days of purchase. Please send an email to with your problem, your order number and a photo of your issue. We will respond to you within 1 to 2 days.

Unfortunately we do not refund, exchange or return Restored Games unless something is fundamentally wrong with them.

Board game night tickets can be exchanged for the next event as long as you notify us at least 24 hours before the event.